Elite Rewards would like to congratulate you on earning your points. We want this to be an exciting and rewarding experience for you. Below are a few guidelines that will need to be followed to help you when using the Reward Program.

Please take a few moments to read through and get familiarized with these guidelines. In doing so, it helps ensure your happy experience. If you have any further questions, please do not hesitate to reach out to our help desk at (866) 766-6035 or via email – help@eliterewards.biz

• We reserve the right to substitute any product of equal or greater value if product is unavailable.
• There are no returns on any redemption that have been shipped.
• Any products damage during shipping should be refused and contact Elite Rewards for immediate replacement.
• Any defective products or products under warranty are not handled by Elite Rewards, you need to contact the manufacture for replacements.
• Installation of major appliances is not included.
• All shipments are PREPAID. Should the carrier, in error, require you to pay for delivery of an item, make the payment; then send your receipt to Award Headquarters, Customer Service Department,  Elite Rewards, 5111 Central Avenue. St, Petersburg, FL 33710 for prompt reimbursement.
• We will not deliver to a PO Box, APO or outside the 48 continuous states.
• All sales are final.
• Please allow up to 4 weeks for delivery.  Items may be delivered at different times.