Below are a few guidelines that will need to be followed to help you when using the Reward Program. Please take a few moments to read through and get familiarized with these guidelines. In doing so, it helps ensure your happy experience.

If you have any further questions, please do not hesitate to reach out to our help desk via email – support@capitolmarketingprograms.com

• We reserve the right to substitute any product of equal or greater value if product is unavailable.
• There are no returns on any redemption that have been shipped.
• Any products damage during shipping should be refused and contact Capitol Marketing Concepts for immediate replacement.
• Any defective products or products under warranty are not handled by Capitol Marketing Concepts, you need to contact the manufacture for replacements.
• Installation of major appliances is not included.
• All shipments are PREPAID. Should the carrier, in error, require you to pay for delivery of an item, make the payment; then send your receipt to Award Headquarters, Customer Service Department,  Capitol Marketing Concepts, 696 1st Ave. N. St.Petersburg, FL 33701 for prompt reimbursement.
• We will not deliver to a PO Box, APO or outside the 48 continuous states.
• All sales are final.
• Please allow up to 4 weeks for delivery.  Items may be delivered at different times.

• Certificates for travel will be shipped following order. Please allow 4-6 weeks
• 35-day advance notice required for all hotel destinations.
• 60-day advance notice required for all airfare, theme park & sports travel.
• 90-day advance notice required for all cruise travel.
• Black Out Dates – Weeks of Thanksgiving, Christmas, New Years, Memorial Day, and Independence Day. Other holidays may be restricted based on availability given to Capitol Marketing.
• Sales tax, delivery, service charges and all other incidental charges not associated with actual material sale are excluded from incentive dollar credit.
• Participants may work with Capitol Marketing to “upgrade” trip, add days, rental cars, upgrade destination or upgrade stateroom on a cruise.
• All additional costs will be the responsibility of the traveler. Upgrades are subject to availability.
• All travel requests are subject to availability.
• Certain other restrictions apply and are listed on the travel voucher that you will receive upon qualifying and requesting your package.
• Trips may only be ordered and redeemed as outlined. These promotional trips have no cash value and may not be ordered and redeemed other than as outlined herein.
• Participants using the trip assume any and all tax liability (if applicable).
• Void where prohibited by law or local ordinance.
  
  Please allow 4-6 weeks to receive all products from the time you receive the confirmation email that the product was ordered. If you have multiple products they may come at different times.